FAQ & Help

You will find many of the most frequently asked questions below. If your questions are not answered or you have comments for us, we encourage you to contact us. If you need more assistance finding a service provider than you find on our site, we offer free assistance with a live counselor.

About CareGrade

1. What exactly is CareGrade?

2. What is the “Right to Reply”
   
   SIGNING UP FOR AN ACCOUNT

3. How do I register?

4. How much does an account cost?

5. Why is my email required?

6. What happens if I can’t remember my password?
   
   LEAVING AND EDITING REVIEWS

7. How do I write a review?

8. How do I ad a business to review?

9. Are there any guidelines as to what I am allowed to say?

10. Can I edit a review I have already posted?
    
    BUSINESS OWNERS

1. What exactly is CareGrade?

CareGrade provides a comprehensive directory of senior service providers and facilities and offers both professional reviews as well as reviews based on the actual experiences of consumers, just like you. This gives everyone else a better idea about how to find the companies that really live up to their advertising..

Find out more on the About CareGrade page.

2. What is the "right to reply"?

All businesses listed on this website have the right to reply to a review left about their business. Sometimes criticism can be unfair and the business owner should have a chance to tell their side of the story. This is a bit like responding to feedback on eBay, and gives the business owner the opportunity to publicly respond to the comments which have been left.

3. How do I register?

You can register here.

We hate spam as much as you do and would never sell our list to any companies or send endless amounts of spam. You may be contacted periodically to inform you of any updates with the site. For more information, see our privacy policy.

4. How much does an account cost?

There is no charge to register for an account.

5. Why is my email required?

When you sign up for an account, an activation link is sent to the email address you supply. This is to prevent people from writing false reviews, reviews in bad taste or promoting subjects which violate or terms of use.

As stated above, we do not sell or abuse your email address. For more information, see our privacy policy.

6. What happens if I can’t remember my password?

If you lose your password, you can get a new one by clicking here.

7. How do I write a review?

First you need to register. It is free and takes less than a minute. Then select the company you want to review. (Your can search for companies from the home page). Then click on the "write a review" link found on the top of the page

8. How do I ad a business to review?

We do our best to place as many local businesses as possible, but we can’t get them all. If you would like to add a business, simply click “Add a Provider”

9. Are there any guidelines as to what I am allowed to say?

We encourage you to give an honest review, whether positive or negative. Please read our Review Writing Guidelines

Any reviews not meeting these guidelines will be either edited or eliminated.

10. Can I edit a review I have already posted?

If you need to edit a review which has already been accepted onto the site, log in to your account then navigate to the reviews page for the garage concerned. Click on the "submit a review" link, and you'll be taken to a form with your previous review filled out.

Simply make any changes you wish then submit your review in the usual way. Assuming that your comments meet the posting guidelines, the revised review will appear on the site.